11spot is the direct mail wing of Redeye Distribution, located in beautiful Haw River, North Carolina. We provide fulfillment for many of the orders generated through the websites of many of our partner artists and labels.

No. We will not give your email address or account details to anyone else.

Yes. Credit card information is collected and processed via the Secure Sockets Layer (SSL) protocol. Your sensitive information is encrypted at all times. Our server supports up to 256-bit AES encryption (your browser may only support 128-bit encryption, or less, depending on vendor and version). Our SSL certificate is signed and validated by a trusted Certificate Authority (CA) for your added protection.

"11spot" will show up on your credit card statement. 11spot accepts Visa and MasterCard.

Tax is only charged for residents of North Carolina, and only on sales of physical items, not on downloads of digital albums or tracks.

Bundles and specials that contain only digital items are not taxed. When a bundle contains both physical and digital items, the tax is based on the value of the physical items. You will always have a chance to review the amount of tax being charged before you complete the checkout process.

You can easily add new items to your cart during the shopping process. If you decide to order another item after you have completed the checkout procedure and receive order confirmation, you'll need to place an additional order.

The Card Validation Value (CVV2) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card, immediately after the account number.

Our shipping costs are based on where we are shipping the products and how many physical products are being shipped. Obviously international orders will be slightly more expensive than domestic orders and the more items you buy, the more it will cost to ship. You will always have a chance to review shipping charges before you complete the order process. Below is a summary of our shipping charges:

Subtotal	United States	Canada	International
$0.01 - $25.00	$4.00	$5.00	$6.95
$25.01 - $50.00	$6.00	$7.00	$9.00
$50.01 - $75.00	$8.00	$9.00	$12.00
$75.01 - $100.00	$10.00	$11.00	$15.00
$100.01 - $150.00	$12.00	$13.00	$18.00
$150.01+	$14.00	$15.00	$21.00

11spot allows fans to reserve copies of new albums in advance of release date by placing a pre-order. Pre-order customers will be charged when they place their order. We make every effort to ship pre-orders to arrive by the official release date. Because of the potential for shipping delays once the product leaves our warehouse, we cannot guarantee the delivery date.

Check your packing slip. If the missing item has a "B" next to it, then the item was on back order at the time your order was shipped. If the back-ordered item is a new release, it is likely that it was a pre-order and you will receive the item on or around release date. Check the item page to find out when it will be released. If your missing item was not marked as a back order, please contact Customer Service (custserv [at-no-spam] elevenspot.com).

No. You will be charged the total shipping charge when you place your order. If an item is back-ordered, we will ship it to you as soon as it is available at no additional cost.

For a wide variety of customer service reasons, we ship our orders through the U.S. Postal Service, First Class Shipping.

Most domestic orders will arrive in 7 to 10 days. Often they will arrive faster. Just like any other item in the mail, orders may be delayed by factors beyond our control. International orders are subject to additional delays, and may take up to 28 days to arrive. We make every effort to fulfill and ship orders as quickly as possible. Unfortunately, due to the wide variety of factors that can affect a shipment once it leaves our warehouse, we cannot guarantee arrival dates. If your order does not arrive in 30 days, please let us know. You have up to 60 days after your order has been sent to request a re-shipment.

We do not currently offer expedited shipping.

International customers please note: Depending on the laws of your country, you may be charged customs duties, additional taxes, or other fees when you purchase a product from us or any online retailer. Check your country's postal and customs regulations to determine any potential charges before you place your order. 11spot cannot be responsible for any charges that may be levied by your government after you have placed your order.

If you receive a damaged or defective item, please email custserv [at-no-spam] elevenspot.com within 30 days of ship date to arrange an item exchange. When we receive the damaged item, we will ship you a replacement as soon as possible at no additional charge.

If you receive an item other than the item you ordered, please email custserv [at-no-spam] elevenspot.com and include your order number and we will send you instructions for returning the product and getting the product you ordered. You have 30 days from the date your order was sent to report an incorrect item.

If you receive a shirt or hat that does not fit, please email custserv [at-no-spam] elevenspot.com. You have 30 days from the date your order was sent to exchange an item. You will incur no additional shipping costs. As long as the item is unworn, unwashed and in new condition, you may exchange articles of clothing.